FAQs

GasSure FAQs

Frequently Asked Questions

The maintenance plan covers your natural gas fired central heating system including the boiler, gas fires, radiators, controls, pipes and hot water cylinder.
Click here for more information on out GasSure Maintenance Packages.

The plan costs £7.99 per month for GasSure Bronze, £15.49 per month for GasSure Silver and £19.99 per month for GasSure Gold.

You can apply for central heating cover online or by phone to 01294 468113.
You can pay for your cover by monthly direct debit.
No, the premiums are dependent on the package you selected (plus fires if applicable)
As soon as your system passes an inspection.
Yes, all our engineers are Gas Safe registered.
The engineer will tell you what is wrong and we will give you a written quotation to fix the problem.
When you are a GasSure customer our call centre will take your call any time any day and arrange for an central heating engineer to repair the fault.
We try to respond to the call the same day it is reported and within 6 hours for emergency repairs.
  1. Open all windows and doors to allow the gas to escape
  2. Check to see if the gas has been left on, or if a pilot light has went out. If this is the case, switch the appliance off, if not there could be a gas escape.
  3. Turn the main gas tap to the off position. The supply is off when the ridged line on the spindle is across the pipe.
  4. Phone SGN’s emergency line: 0800 111 999
  5. It’s recommended that you do not use a mobile phone in the vicinity of a suspected gas leak.
The agreement lasts for a minimum period of 12 months and will automatically renew for subsequent periods of twelve months until either party cancels the agreement.
Yes, You can notify us in writing that you wish to cancel – terms and conditions apply.
If you have paid by annual payment the benefit of any remaining contact period will transfer to the new owner or if paying by Direct Debit you should cancel it with the bank, and sign up with your new property’s details.