Gas Sure - Warming the heart of Scotland

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GasSure Bronze, Silver and Gold – Cover Terms

Introduction

When you join one of the GasSure Schemes, you are entering into an agreement with James Frew Ltd. The agreement will be governed by these Terms and Conditions ("the Terms") which set out how GasSure Bronze, GasSure Silver and GasSure Gold work and what you, as a member, can expect from us.

Commencement

There are various ways you can apply to become a member of either scheme. You can apply though our web-site at www.gassure.com , or you can telephone or write to us.

The agreement will commence when, following a satisfactory initial inspection and receipt of all the relevant details, we write to you to tell you that your application has been accepted.

Your Premium – GasSure Silver

Your basic GasSure premium covers the service and maintenance of your central heating system and one gas fire ("the Gas Fire"). Additional appliances, such as additional identified gas fires, can be included within the GasSure Scheme ("Covered Appliances") for an additional charge.

The basic GasSure premium and our standard rates for additional appliances are set out in our published price list which is available on our web-site or on request. If you need any assistance in calculating what your premium is likely to be, please telephone GasSure and a member of staff will be happy to help.

If, prior to the agreement commencing, we have to adjust your premium for any reason we will write to advise you of the revised premium. If you are happy with the revised premium, you must confirm this to us in writing as soon as possible. When we have received your confirmation we will write to tell you that your application has been accepted and the agreement will commence from that point.

Your Premium – GasSure Gold

Your GasSure Gold premium not only includes the GasSure Silver cover as described in the paragraph above, but Plumbing and Drainage are also covered.

Your Premium – GasSure Bronze

Your basic GasSure Bronze premium covers the annual service of your boiler. Additional appliances, such as additional identified gas fires, can be included for service for an additional charge. All repairs will attract a fixed fee which will cover all spare parts, material and labour in repairing your appliance. All charges are as per our published price list which is available on our web-site or on request.

If, prior to the agreement commencing, we have to adjust your premium for any reason we will write to advise you of the revised premium. If you are happy with the revised premium, you must confirm this to us in writing as soon as possible. When we have received your confirmation we will write to tell you that your application has been accepted and the agreement will commence from that point.

Payment Options – GasSure Silver and GasSure Gold

If you occupy the premises where the central heating system and the Gas Fire or Covered Appliances are situated then the annual premium may be paid in one lump sum, by cheque or credit card, or may be paid by direct debit in twelve monthly instalments. If you are paying by direct debit we will confirm your first and subsequent payment dates to you in our acceptance letter. You must send us your payment details, cheque or direct debit instruction when you submit your application. We cannot arrange the initial inspection until your payment details, cheque or instruction have been received.

If you are a landlord of residential property, the annual premium must be paid in one lump sum when you submit your application. We cannot arrange the initial inspection until your payment details or cheque have been received and we will only issue a Gas Safety Certificate to you when we are in receipt of cleared funds.

Payment Options – GasSure Bronze

GasSure Bronze may only be paid for by direct debit in twelve monthly instalments. We will confirm your first and subsequent payment dates to you in our acceptance letter. You must send us your direct debit instruction when you submit your application. We cannot arrange the initial inspection until your direct debit instruction has been received.

The fixed fee for any repair will be taken via your Direct Debit instruction within 5 working days of the engineer being dispatched.

The Services – GasSure Silver

The GasSure Scheme entitles you to :

(a) annual inspection and service of :

(b) repair (where possible) and maintenance services in the event that your central heating system, the Gas Fire or any Covered Appliance breaks down or emergency repairs are required.

When we refer to the central heating system we are referring to the naturally gas fired central heating boiler, flues, radiators and radiator valves, all heating controls, conventional open vented hot water cylinder, feed and expansion tank, heating pipe work, and the gas supply from the meter to the appliances.

The Services – GasSure Gold

The GasSure Gold scheme entitles you to:

(a) Plumbing Cover. This includes the repair or replacement inside your home up to a limit of £1000 per repair (parts and labour), of the following:

(b) Drainage Cover:

The Services – GasSure Bronze

The GasSure Bronze Scheme entitles you to:

(a) annual inspection and service of:

(b) for a fixed fee, the repair (where possible) and maintenance services in the event that your central heating system or Gas Fire breaks down or emergency repairs are required.

Initial Inspection

When we receive your application and payment details or instruction, we will arrange for one of our Gas Safe registered engineers to visit your property and inspect your central heating system, Gas Fire and any Covered Appliances to make sure they are safe and working properly.

If the engineer discovers a problem with your central heating system or Gas Fire (all of which must be CE approved) during the initial inspection, we will let you know what the problem is and how much it will cost to fix it. If you do not wish to have the problem fixed then the appliance in question cannot be covered by the GasSure Scheme. If the problem concerns your central heating system or Gas Fire your application may still proceed in respect of the other appliance(s), but you will not be entitled to any discount on your annual premium. If the appliance in question is a Covered Appliance, we will refund any additional premium which you may have paid and adjust your premium accordingly.

We reserve the right to reject any application, in our sole discretion, at the initial inspection stage and any premium which you have prepaid to us will be refunded in full.

Annual Inspection

We will inspect and service your central heating system / Covered Appliances on an annual basis at approximately the same time each year.

If you are a landlord who lets property to residential tenants then, by law, you are required to have each gas appliance within the property checked annually by a Gas Safe Registered engineer. Under the GasSure scheme, our Gas Safe registered engineers will carry out annual inspections which meet the requirements of health and safety legislation. If the appliances meet the required standard then, subject to payment in full of the annual premium, we will issue a Gas Safety Certificate in respect of those appliances only. We will on request inspect and certify, where appropriate, appliances not covered by the Scheme at our standard rates.

Repair and Maintenance

Being a GasSure Gold, Silver or Bronze member entitles you to:

** For GasSure Bronze – fixed fee applies.

Our obligations to you under the Scheme cover repairs (where possible) and maintenance only. It does not include improvements to your central heating system, Gas Fire and/or and Covered Appliance. You should note that, for the avoidance of doubt, the Scheme does not extend to removing sludge, waterscale or other waste material from your central heating system.

For a GasSure Gold member, the above entitlements and exclusions also apply as per the GasSure Silver scheme. In addition the following items are excluded from the plumbing and drainage cover:

Call Outs

Our engineers will be available to visit your home between the hours of 8am and 8pm each day in the event that your central heating system, Gas Fire or any Covered Appliance breaks down. Plumbing and Drainage repairs for GasSure Gold members will more likely be made between 9am and 5pm each day.

In the case of emergency repairs, our engineers will be available 24 hours a day, seven days a week. Our experienced call operators will determine whether a callout is classified as an emergency.

Your Obligations

In order to remain covered by the Scheme you must take reasonable steps to prevent any damage to or breakdown of the system, Gas Fire or Covered Appliance. For example, you must use the central heating system, Gas Fire and any Covered Appliance in accordance with the manufacturer's instructions and if there is a fault with any of them or if any of them break down, you must report this to us as soon as possible. We cannot be held responsible for any repairs which arise as a result of your failure to inform us of any problems or your misuse of the system or appliance.

If you call out an engineer when there is not a problem with your central heating system, Gas Fire and/or Covered Appliance then we may charge you for that call out in accordance with our standard rates which are £70 for the first half an hour that an engineer attends your premises and £21.40 for each half hour period thereafter. We shall have sole discretion when judging whether a problem does or does not exist with the heating system and/or appliance.

Spare Parts

We will take reasonable steps to acquire any parts required as soon as possible. We maintain a stock of the most commonly required parts and have established contacts with local suppliers. As we often have to rely on third parties or manufacturers to supply parts, we cannot be held responsible for any delays in obtaining supplies of these parts although, where possible, we will give you an indication of any likely delay. We may use parts from the original manufacturer, which may be new or reconditioned, or alternatives which in our opinion are suitable for your particular system or appliance.

At the annual inspection we will endeavour to identify and advise you of any likely supply problems in relation to spare parts due to the age or manufacturer of your central heating system, Gas Fire or Covered Appliance. If it is not possible to obtain a particular part or a suitable alternative (for example, if the part in question is no longer manufactured or available) we will advise you in writing of the reasons for this and we may thereafter cancel the agreement. In this event, the balance of your annual premium will be refunded.

In exceptional circumstances it may not be economical for us to acquire a particular part. In this event we will advise you of the reasons for this and we may thereafter cancel the agreement, in which case we shall refund the balance of your annual premium to you.

Our Engineers

The company has a team of suitable experienced and Gas Safe registered engineers. It will normally be one of our engineers that will carry out any repairs and maintenance and they will carry out any repairs with reasonable skill and care. We may, if required, sub-contract any aspect of the work to a suitably qualified contractor.

Duration of the Agreement

The agreement will, unless we terminate it earlier, last for an initial period of 12 months and for subsequent periods of twelve months thereafter.

At least 28 days prior to the expiry of that initial (or subsequent) 12 month period we will provide you with details of your renewal premium for the next 12 months. If you pay by direct debit, then the new premium will simply be paid using your current direct debit arrangements unless you tell us otherwise. Our annual price review is usually 1st September every year, and in order to comply with the direct debit guarantee, we will provide notice of at least 10 working days prior to the increase – if there is to be one. The first installment at the new rate will be taken on or around the last Friday in August (and then monthly thereafter)– as premiums are always in advance. In the case of any other payment methods, you will have to pay the renewal premium prior to the specified renewal date. If you do not do so, then we will presume that you wish to cancel the Agreement and our obligations under this agreement will expire at 5.00 pm on the last day of the current 12 month period.

If you move home, and have paid by annual premium, the benefit of any remaining contract period will transfer to the new owners. If you pay by direct debit, you will need to cancel your instruction by writing to your bank.

Termination

During the course of the agreement, either party may terminate the agreement by notifying the other in writing to that effect.

If we terminate the agreement, you will be entitled to a refund of any premium which you have prepaid to us. You will not, however, be entitled to a refund if we terminate the agreement because of your breach or if you terminate the agreement within the 12 month period. For customers paying by direct debit, the balance of any premium which remains outstanding for the remainder of the 12 month period shall be immediately due and, we shall be entitled to take payment from your nominated account using your direct debit instruction for the outstanding balance.

If you are a landlord, you will not be entitled to a refund if you cancel the agreement at any time following the issue of the Gas Safety Certificate.

Cooling Off Period

You will have 10 working days from the date you receive our acceptance letter in which to cancel the agreement. If you do change your mind within this period you can cancel by contacting our office and we will provide you with a full refund. We will not normally carry out any work for you during this period (with the exception of the initial inspection) unless you specifically ask us to in which case, you will be deemed to have waived your cancellation rights.

Liability

Our total liability to you for any breach of this agreement, breach of any duty of care which we owe to you, our negligence or any other act or omission on our part which may give rise to liability shall be limited to £5 million in any one incident. This does not restrict or limit our potential liability for death or personal injury which results from our negligence.

We shall not be liable to you for:

Miscellaneous

We shall be entitled to assign the agreement or any interest in the agreement, or sub-contract the performance of the agreement or any part of it to any third party. You may not assign the agreement or any benefit under it to any third party.

The agreement shall be governed by and construed in all respects in accordance with the laws of Scotland and the parties hereby accept the exclusive jurisdiction of the Scottish Courts.

If you have any questions about any aspect of the Terms, then please contact us.

James Frew Ltd.
83 New Street
Stevenston
KA20 3HD
Tel: 01294 468113
Fax: 01294 469371
E-mail: admin@jamesfrew.co.uk
VAT Registration Number: 617027264
Company Registration Number: SC036286

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